Man With Van Westcombepark UK Service Terms and Conditions

These terms and conditions set out the basis on which Man With Van Westcombepark provides removal, transport, delivery, and related van services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which are designed to make the service clear, fair, and efficient for both parties. They apply to domestic and light commercial jobs, including single-item transport, furniture moves, student moves, and similar work carried out using a man with van service.

Throughout this document, references to “we,” “us,” and “our” mean the service provider operating under the Man With Van Westcombepark name. References to “you” and “your” mean the customer, client, or person making the booking. These terms should be read carefully before confirming any job, as they explain what is included, what is excluded, and how charges are calculated.

Our service is provided on the understanding that the customer gives accurate information at the time of booking and that the move can be completed safely, lawfully, and within the agreed scope. If any part of the booking changes before or during the job, the revised circumstances may affect the price, timing, vehicle size, manpower requirements, or whether the service can continue at all.

Booking process begins when you request a quotation or availability check and provide the details needed to assess the work. This normally includes the collection and delivery addresses, access conditions, type and volume of items, preferred dates and times, parking restrictions, floor levels, whether lifting equipment is needed, and any special handling requirements. The more accurate the information provided, the more reliable the quotation will be.

A booking is not confirmed until we have accepted it and, where required, received any deposit, prepayment, or written confirmation specified at the time of quotation. We reserve the right to decline a booking if the work is unsuitable for a standard man with van service, if the load appears unsafe, if there are access issues not disclosed in advance, or if the job would require equipment, staffing, or licensing beyond what was agreed.

Once confirmed, the customer is responsible for ensuring that all items are packed suitably, labelled if necessary, and ready at the agreed time. Any delay caused by the customer, including incomplete packing, waiting for keys, building access problems, or items not being ready for loading, may result in extra charges. We may also refuse to carry items that are poorly secured, hazardous, excessively heavy, or likely to damage other goods, the vehicle, or property.

Payments must be made in accordance with the quote or booking confirmation. Unless otherwise stated, prices may be based on hourly rates, fixed quotations, minimum charges, waiting time, distance, access conditions, and any additional labour required. The customer agrees to pay all sums due, including agreed extras arising from changes requested during the job or from information that was inaccurate at the time of booking.

We may require a deposit or part payment in advance to secure a booking, particularly for larger moves, weekend work, urgent jobs, or services involving third-party expenses. Any deposit paid may be non-refundable where the booking is cancelled by the customer outside the permitted cancellation terms, or where preparation has already been made in reliance on the booking. Final payment is normally due on completion of the service unless agreed otherwise in writing.

Accepted payment methods will be confirmed at the time of booking. If payment is not made when due, we reserve the right to suspend or refuse the service, retain goods where lawful until payment is settled, and recover reasonable costs of collection. The customer is responsible for bank charges, card fees if applicable, and any costs caused by failed payments, chargebacks, or incorrect payment details supplied by the customer.

Cancellations must be made as soon as reasonably possible. If you cancel a booking after it has been confirmed, cancellation charges may apply depending on how much notice is provided and what work has already been undertaken in preparation. This may include allocating staff, reserving a vehicle, purchasing materials, or declining other work in order to hold the slot for you.

If a cancellation is made with insufficient notice, or if we arrive at the collection address and are unable to complete the job because the customer is absent, unprepared, or unwilling to proceed, we may charge a cancellation or wasted journey fee. The amount charged will reflect the time reserved, travel to the location, labour already committed, and any non-recoverable costs reasonably incurred by us.

If we must cancel or reschedule due to circumstances beyond our reasonable control, such as severe weather, traffic disruption, vehicle breakdown, accidents, illness, or legal restrictions affecting the service, we will aim to notify you promptly and offer a new appointment where possible. We will not be liable for indirect losses arising from such changes, provided we have taken reasonable steps to minimise disruption.

Liability is limited to loss or damage caused by our negligence, wilful misconduct, or breach of these terms, subject always to the limits permitted by UK law. We will take reasonable care when handling items and property, but we are not responsible for pre-existing damage, concealed defects, ordinary wear and tear, or damage caused by the condition of the item itself, insufficient packaging, or the customer’s instructions.

Customers are expected to protect fragile, valuable, or sentimental items by using suitable packaging and by informing us in advance of anything that needs special handling. Unless we have agreed in writing to pack, dismantle, or crate items, the customer remains responsible for ensuring that goods are properly prepared for transport. We do not accept liability for damage arising from poor packing, loose fittings, unstable contents, or items that were already fragile or defective.

Where liability is established, our responsibility will ordinarily be limited to the reasonable repair or replacement value of the affected item, or the reasonable cost of repair, whichever is lower, and only to the extent that the loss was directly caused by our proven fault. We will not be liable for loss of profit, loss of business, missed appointments, consequential loss, or any indirect damage not arising naturally from the service provided.

Waste regulations are an important part of any move involving disposal, clearance, or removal of unwanted items. We operate in accordance with applicable UK waste laws and will only transport, handle, or dispose of waste where this is lawful and included within the agreed service. The customer must accurately describe any items intended for disposal, including mixed loads, bulky waste, electrical items, and materials that may require special treatment.

We do not accept responsibility for classifying waste unless this has been expressly agreed. The customer must not use the service to dispose of hazardous waste, asbestos, chemicals, clinical waste, gas canisters, pressurised containers, batteries, oils, or any other prohibited or regulated material unless we have confirmed in writing that we are licensed and equipped to handle it. If such items are presented without prior agreement, we may refuse to carry them and charge for time already spent.

Where waste is removed, the customer agrees that they remain responsible for declaring its nature truthfully. If any fines, penalties, claims, or additional disposal charges arise because of undeclared hazardous or controlled waste, the customer will reimburse us for those losses in full. We may use licensed waste transfer facilities or approved disposal routes and may provide records where required by law. Illegal fly-tipping, unlawful dumping, or disposal without proper authority is strictly prohibited.

Access, loading, and safety requirements are part of every man and van service. The customer must ensure that the collection and delivery points are accessible, that parking is available or can be arranged, and that any building rules, permits, or time restrictions are disclosed in advance. If access is restricted, we may need to amend the quote or add time and labour charges. We are not liable for delays caused by congestion, parking enforcement, lift failures, closed roads, or other access issues outside our control.

We may refuse to move items that are too heavy, unstable, unsafe, or likely to cause injury or damage. We may also stop work if conditions become unsafe, including dangerous weather, poor lighting, violence, aggressive behaviour, or unsafe property conditions. The customer must ensure that pathways, entrances, stairways, and loading areas are reasonably clear and safe for use. Any instructions given by the customer that would create risk may be declined.

When items require dismantling, reassembly, or movement through tight spaces, we will use reasonable care, but the customer accepts that some risk is inherent in such work. We are not responsible for damage caused where furniture or appliances cannot physically pass through access points, where the customer insists on proceeding against our advice, or where structures such as doors, banisters, flooring, or walls are at increased risk because of limited access.

Insurance and claims are handled on the basis that customers should notify us of any problem as soon as reasonably possible after the service, and in any event within a reasonable time. Any claim must include a clear description of the issue, supporting evidence where available, and details of the relevant item or property affected. We may require the chance to inspect the item or location before repairs, disposal, or replacement occur.

We may carry insurance appropriate to the nature of our work, but this does not create any wider liability than is stated in these terms. Customers should ensure that their own insurance covers goods in transit where appropriate, especially for high-value, fragile, or irreplaceable items. Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Governing law and jurisdiction for these terms are those of England and Wales. Any dispute, claim, or matter arising from the service or these terms will be governed by and interpreted in accordance with the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction unless another forum is required by mandatory law.

We may update these terms from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of booking will normally apply to that booking unless a later version has been expressly agreed. If any part of these terms is found to be unlawful or unenforceable, the remainder will continue in full force to the greatest extent permitted by law.

Nothing in these terms affects your statutory rights as a consumer under applicable UK law. If a provision is inconsistent with mandatory legal rights, the relevant law will take priority and the term will be interpreted or adjusted accordingly. Any waiver or delay in enforcing a right does not mean that right is permanently waived.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms and conditions for the Man With Van Westcombepark service. You also confirm that the information you provide is accurate, that you will cooperate reasonably with the collection and delivery process, and that you will comply with all applicable laws relating to the items being moved, including waste and disposal obligations where relevant.