Terms and Conditions
Man with Van Westcombe Park Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Westcombe Park provides removal and related services within the United Kingdom. By making a booking, paying a deposit, or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
1.1 "We", "us" and "our" refer to Man with Van Westcombe Park as the provider of removal and related services.
1.2 "You" and "your" refer to the customer or business instructing us to undertake work, including any person acting on their behalf.
1.3 "Services" means any removal, transportation, loading, unloading, packing, furniture dismantling or reassembly, or related services we agree to carry out.
1.4 "Goods" means all items, furniture, boxes, and belongings we are requested to move, handle, or store.
1.5 "Job" or "Booking" means a specific engagement for services agreed between you and us, whether confirmed verbally, in writing, or via electronic means.
2. Scope of Services
2.1 We provide man and van removal services, including collection, delivery, loading, unloading, and related handling of goods. Services may be provided for domestic, office, or light commercial moves within Westcombe Park and surrounding areas, and more widely across the UK by agreement.
2.2 Any additional services, such as packing, unpacking, dismantling, reassembly, or storage, must be agreed in advance or confirmed on arrival and may incur additional charges.
2.3 We reserve the right to refuse to move any item that we reasonably consider to be dangerous, illegal, excessively heavy, inadequately packed, or likely to cause damage to our vehicle, equipment, staff, or other goods.
3. Booking Process
3.1 Bookings can be made by contacting us and providing full and accurate details of the job, including addresses, access information, property type, number of floors, parking arrangements, approximate volume or list of items, and any special handling requirements.
3.2 Quotations are based on the information you provide. It is your responsibility to provide complete and accurate details. If the information you provide is incomplete or inaccurate, we may adjust the price, change the service offered, or decline to proceed.
3.3 A booking is only confirmed once we have accepted your request for services and, where required, you have paid any deposit requested. Until confirmation, dates and times remain subject to availability.
3.4 We may request photographs or a detailed inventory of goods to give a more accurate quotation, especially for larger properties or moves covering a wider area.
3.5 Time and date slots are offered in good faith. We will make reasonable efforts to arrive at the agreed time, but timing is not guaranteed and may be affected by traffic, weather, road closures, or other circumstances beyond our control.
4. Estimates and Quotes
4.1 Any estimate or quote provided is based on:
a) the information supplied by you at the time of booking; and
b) reasonable access, parking, and handling conditions at both collection and delivery addresses.
4.2 We reserve the right to revise a quote or apply additional charges if:
a) the work takes longer than anticipated due to inaccurate information;
b) there are delays beyond our control, including waiting for keys, estate agents, or building access;
c) there are additional items not previously disclosed;
d) access is more difficult than described, for example, narrow staircases, lengthy carrying distances, or lack of lift access.
4.3 Unless specifically agreed as a fixed price, all jobs are chargeable either by the hour or according to our rate structure in force on the day of the move.
5. Payments
5.1 We may require a deposit to secure your booking. The amount and payment method will be advised at the time of booking.
5.2 Payment terms will be confirmed when you make a booking. In most cases, payment is due on completion of the job on the same day, unless otherwise agreed in writing.
5.3 We accept payment using methods agreed at the time of booking. It is your responsibility to ensure that you have an acceptable method of payment available on the day.
5.4 Where account facilities have been agreed for business customers, payment terms will be as per the separate account agreement. If payment is not received by the due date, we reserve the right to charge interest on overdue sums at the statutory rate and to suspend further services.
5.5 All prices are quoted exclusive of any applicable taxes or levies, unless expressly stated otherwise.
6. Cancellations and Amendments
6.1 If you need to cancel or reschedule your booking, you must notify us as soon as possible.
6.2 We reserve the right to apply the following cancellation charges, based on the notice given before the scheduled start time:
a) More than 72 hours: no cancellation charge and any deposit may be refunded or transferred, at our discretion;
b) Between 24 and 72 hours: up to 50 percent of the quoted price or deposit may be retained;
c) Less than 24 hours or failure to be present when we attend: up to 100 percent of the quoted price may be charged.
6.3 If we arrive at the address at the agreed time and are unable to gain access or begin work due to circumstances within your control, this will be treated as a late cancellation and charges may apply.
6.4 We may cancel or postpone a booking for reasons including, but not limited to, adverse weather, vehicle breakdown, staff illness, unsafe conditions, or other events beyond our reasonable control. In such cases, we will aim to reschedule the job at the earliest convenient time and will not be liable for any consequential loss.
7. Customer Responsibilities
7.1 You are responsible for:
a) ensuring that appropriate parking is available for our vehicles at all addresses and for obtaining any necessary permits or permissions;
b) ensuring that access to both properties is safe, clear, and suitable for moving goods;
c) properly packing and securing your items, unless we have expressly agreed to provide a packing service;
d) disconnecting and preparing all appliances, including washing machines, fridges, freezers, cookers, and electrical items, before our arrival, unless otherwise agreed;
e) ensuring that goods to be moved are ready at the agreed start time;
f) complying with all applicable laws and regulations, including waste and recycling rules, when instructing us to dispose of items.
7.2 You must not instruct us to move, and must not include among the goods, any illegal substances, firearms, explosives, chemical or hazardous materials, perishable goods, live animals, or anything that may present a danger to persons or property.
8. Our Responsibilities
8.1 We will exercise reasonable care and skill in providing our services and handling your goods.
8.2 Our staff will follow reasonable instructions given by you or your representative, provided those instructions do not conflict with safety, legal, or operational requirements.
8.3 We will take reasonable measures to protect floors, walls, and doorways where practicable, but we are not responsible for wear and tear or pre-existing damage.
9. Liability for Loss or Damage
9.1 We will not be liable for loss or damage to goods unless it is caused by our negligence or breach of these Terms and Conditions.
9.2 Our liability for any single incident or series of related incidents shall be limited to a reasonable amount in proportion to the fees paid for the job in question, unless a higher value has been agreed in writing before the move.
9.3 We will not be liable for:
a) damage to items that were already defective or fragile, including but not limited to flat-pack furniture, poorly constructed items, or assembled goods not designed for frequent movement;
b) damage arising from inadequate packing where items were packed by you or a third party not under our control;
c) loss of or damage to items of particularly high value, including jewellery, cash, important documents, artworks, antiques, or electronic data, unless these have been specifically declared and agreed in writing prior to the move;
d) any indirect or consequential loss, including loss of profits, loss of use, or loss of opportunity.
9.4 You must inspect your goods and property as soon as reasonably possible after completion of the job. Any claim for loss or damage must be reported to us in writing within a reasonable period after the service is completed, together with supporting evidence.
9.5 We will not be liable for delays or failure to perform our obligations where such delay or failure results from events or circumstances beyond our reasonable control, including traffic conditions, accidents, extreme weather, acts of third parties, or industrial disputes.
10. Parking, Access, and Property Damage
10.1 You are responsible for arranging suitable parking for our vehicle. Any parking fines or penalties incurred as a direct result of inadequate parking arrangements or instructions provided by you may be added to your final bill.
10.2 Whilst we will take reasonable care, we are not responsible for damage to driveways, grass verges, pathways, or surfaces that are not suitable for the weight or type of vehicle used.
10.3 You must inform us in advance of any parking restrictions, low bridges, narrow roads, or other access issues that may affect our ability to carry out the job safely and efficiently.
11. Waste and Disposal Regulations
11.1 We comply with relevant UK waste and environmental regulations when handling unwanted items, rubbish, or materials for disposal.
11.2 We will only remove waste or items for disposal that you have clearly identified and authorised. Once removed, such items will not be returned.
11.3 Additional charges may apply for the disposal of bulky items, electrical appliances, or materials that require special handling under waste legislation.
11.4 We will not accept hazardous, clinical, or prohibited waste. It is your responsibility to ensure that any items presented for disposal are lawful and safe to handle.
12. Insurance
12.1 We maintain appropriate insurance cover in respect of our vehicles and our legal liabilities in the course of providing our services.
12.2 Our insurance is subject to the terms, conditions, and exclusions of the relevant policy. It is your responsibility to consider whether you need to arrange additional insurance for your goods, particularly for high-value or fragile items.
13. Complaints and Dispute Resolution
13.1 If you are dissatisfied with any aspect of our service, you should raise the issue with the team on the day where possible, so that we have an opportunity to address it immediately.
13.2 If the issue cannot be resolved on the day, you should submit a written complaint within a reasonable time after the service, providing full details of the job, the issue encountered, and any loss or damage claimed.
13.3 We will review your complaint, request any further information needed, and aim to respond within a reasonable timeframe. We may propose a remedy, which could include a partial refund, re-performance of services, or other resolution, at our discretion and in accordance with our legal obligations.
14. Termination
14.1 We may terminate or suspend any booking immediately if:
a) you fail to pay any amount due when required;
b) you act in an abusive, threatening, or unsafe manner towards our staff;
c) we reasonably believe that continuing the job would breach safety standards or legal requirements.
14.2 Termination under this clause does not affect our right to recover any unpaid fees or charges incurred up to the time of termination.
15. Privacy and Data
15.1 We will handle your personal information in accordance with applicable UK data protection laws.
15.2 We will only collect and use your details for the purpose of managing your booking, providing services, handling payments, and dealing with any queries or complaints.
15.3 We will not sell your personal information to third parties. We may share information with trusted partners and service providers where necessary to deliver our services or comply with legal obligations.
16. Variation of Terms
16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time you make your booking will apply to that booking.
16.2 Any variation to these Terms and Conditions must be agreed in writing. No verbal representation or statement by our staff will override these terms unless confirmed in writing by an authorised representative.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and we both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the provision of our services.
By confirming a booking or using our services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.
